About Scoop Wholefoods

What is Scoop Wholefoods?

Scoop Wholefoods Singapore is the largest organic wholefoods store in Asia, offering a wide range of bulk organic foods, zero waste groceries, and sustainable household products. Founded in Australia, Scoop promotes package free shopping, encouraging customers to bring their own containers and buy only what they need.

 

Where do your products come from?

About 75% of our products are sourced from Australia and reputable organic suppliers worldwide. Every product at Scoop Wholefoods Singapore is chosen for quality, sustainability, and traceability.

 

Why are Australian-grown products better?

Australian produce is recognised for its safety, quality, and purity. Farmers in Australia follow strict regulations and rigorous quality standards to ensure food is produced responsibly. The country’s favourable climate, vast farmland, and commitment to animal welfare support healthy crops and livestock. Although some regions have less fertile soil, Australian farmers use sustainable soil management to maintain productivity, making organic wholefoods from Australia trusted worldwide.

 

What makes Scoop Wholefoods different from other organic stores?

Unlike most supermarkets, Scoop Wholefoods Singapore offers a flexible way to shop, with a minimum of just 20 grams per product. You can choose a small refill or a larger bulk purchase based on your needs. We focus on bulk organic food, zero waste grocery shopping, and eco-conscious living, combining affordable organic quality with sustainable lifestyle choices, thus minimizing carbon footprint.

 

Products & Ingredients

Are your products certified organic?

Yes. Most Scoop Wholefoods products are certified organic, sourced from trusted Australian and global suppliers. We clearly label all products so you can shop with confidence at Singapore’s organic wholefood store.

 

Do you sell gluten-free or vegan products?

Yes. We carry a wide range of gluten free bulk foods Singapore, as well as vegan and dairy-free options, including snacks, grains, and pantry staples.

 

Does Scoop Whole Beauty contain palm oil?

No, Scoop Whole Beauty products do not contain any palm oil or palm-derived ingredients.

 

Is your product halal?

Scoop Wholefoods Singapore is not halal-certified, but most of our products are halal-friendly and do not contain pork, lard, or alcohol-based ingredients. We offer a wide selection of organic nuts, grains, spices, and wholefoods suitable for halal diets, and customers are encouraged to check product labels or ask our enthusiastic team for confirmation.

 

How do I brew Scoop Wholefoods loose leaf teas?

Add 1 teaspoon of organic loose leaf tea per cup into a teapot or infuser. Pour boiled water and steep for 3 to 5 minutes. Use slightly cooler water for green or white teas to keep the flavour smooth. Enjoy a pure, natural brew from Scoop Wholefoods organic teas Singapore.

 

Shopping Experience

How do you weigh if I bring my own containers?

At Scoop Wholefoods Singapore, we support bring your own container shopping. Our team first weighs your empty containers (tare weight), then deducts it after filling, so you only pay for the product. It’s an easy way to enjoy zero waste grocery Singapore shopping.

 

What are your store locations?

You can find Scoop Wholefoods at Tanglin Mall, Parkway Parade, Waterway Point, and Raffles City, your go-to bulk food stores Singapore for organic wholefoods and package free shopping. We also sell online through Scoop Wholefoods Singapore and provide islandwide delivery.

 

What are your operating hours?

Store	Operating Hours
Tanglin Mall	Sunday – Thursday: 9:00 am – 8:00 pm Friday & Saturday: 9:00 am – 8:30 pm
Raffles City	Sunday – Thursday: 10:00 am – 9:00 pm Friday & Saturday: 10:00 am – 10:00 pm
Waterway Point	Sunday – Thursday: 10:00 am – 9:00 pm Friday & Saturday: 10:00 am – 10:00 pm
Parkway Parade	Sunday – Thursday: 10:00 am – 9:00 pm Friday & Saturday: 10:00 am – 10:00 pm

 

Do I have to buy in bulk, or can I buy small amounts?

Not at all. You can buy as much or as little as you like at Scoop Wholefoods Singapore, with a minimum of just 20 grams per product. Our bulk food store model is designed for flexibility, so you can scoop a small amount to try something new or refill a large jar of your favourite organic wholefoods.

 

How can I join the membership programme?

You can join the Scoop Wholefoods Membership Programme either online or in-store. Members enjoy a welcome gift, birthday bonus, exclusive discounts, seasonal promotions, and updates on new organic products Singapore.

To register online, simply follow the step-by-step guide here → Become A Scooper Today!

 

Orders & Delivery

What days and times do you deliver?

We deliver every day, from Monday to Sunday, including Public Holidays. Orders can be placed any time online, and we require one to two days’ notice to process each order. During promotional periods, orders are fulfilled within 48 to 72 hours.

 

Where do you deliver?

Scoop Wholefoods Singapore delivers islandwide (exclude restricted area), covering all major residential and business areas. Whether you’re near Tanglin Mall, Parkway Parade, Waterway Point, Raffles City, or living in the heartlands, you can enjoy organic wholefoods without leaving home.

 

What is the order cut-off time for delivery?

The daily order cut-off is 4:00 pm. Orders placed before then qualify for next-day delivery; after 4:00 pm, delivery will be fulfilled the day after next.

 

Is there a delivery fee or free delivery threshold?

Yes. Orders below S$100 incur a S$10.90 delivery fee, while orders S$100 and above (after discounts) enjoy free delivery.

 

Can I cancel my order?

You may cancel your order by contacting our customer service team as soon as possible after placing it. Once an order has been processed or dispatched, it cannot be cancelled. For help, please reach us through the Get in Touch page or email us at info@scoopwholefoods.com.sg.

 

Can I change the items I have ordered?

If your order has not yet been processed, our team can assist in modifying your items. Please contact us promptly with your order number at our Get in Touch page or email us at info@scoopwholefoods.com.sg. Once the order has been packed or shipped, changes cannot be made.

 

Payment

How can I pay for my purchases online?

You can pay securely on the Scoop Wholefoods Singapore website using a credit card. All transactions are encrypted and secure, and all payments are processed safely for a smooth organic grocery Singapore shopping experience.

 

Are all prices inclusive of GST?

Yes. All prices shown on the Scoop Wholefoods Singapore website and in stores are inclusive of GST. What you see is what you pay, with no hidden fees when shopping for bulk organic foods and zero waste groceries.

 

Corporate Orders

How can I place a corporate order?

You can place corporate orders with Scoop Wholefoods Singapore for gift hampers, bulk orders, or office pantry supplies. We offer digital and physical gift cards, customised hampers, and sustainable gifting options. Visit our Corporate Orders page or email info@scoopwholefoods.com.sg for enquiries.

 

Sustainability & Lifestyle

What is zero waste shopping?

Zero waste shopping means buying products without disposable packaging. At Scoop Wholefoods Singapore, you can bring your own containers, refill only what you need, and reduce single-use plastic. It also encourages you to buy as little as you want to avoid food waste, making package free shopping Singapore easy and enjoyable.

 

Can I reuse containers from previous purchases?

Yes. Clean, dry containers can be reused for refills.

 

Customer Support

What should I do if I have an issue with my purchase?

If you experience any issue with your purchase, please reach out through our Get in Touch page or email us at info@scoopwholefoods.com.sg.