At Scoop Wholefoods Singapore, we strive to provide the highest quality products to our customers. Due to the sensitive nature of our products and our commitment to maintaining stringent hygiene standards, we handle returns and refunds at our discretion and on a case-by-case basis.

Return and Refund Guidelines:

1. Investigation Process:

For any return or refund request, a thorough investigation will be conducted by our team to ensure the integrity and safety of our products. We may require detailed information and evidence, such as receipts, photos, and videos, to assess the situation accurately.

2. External Factors:

Once our products leave the store, we cannot monitor or track environmental and storage conditions. External factors beyond our control, such as temperature fluctuations and handling practices, can significantly impact product quality.

3. Eligibility for Return/Refund:

Due to the above reasons, we are unable to offer exchanges or refunds unless our investigation concludes that the product was compromised before it left our store. Each case will be evaluated individually to determine the best course of action. Please take note that a receipt or proof of purchase MUST BE provided in order for us to facilitate any exchange, return, or refund.

4. Discretionary Decisions:

All decisions regarding returns and refunds are made at the discretion of Scoop Wholefoods Singapore management. Our primary goal is to ensure customer satisfaction while maintaining the highest standards of product quality and safety.

5. Complaint Timeframe:

Complaints regarding product quality must be made within 5 days of purchase. Unfortunately, we cannot entertain complaints made after this period due to the perishable nature of our products. Please take note that a receipt or proof of purchase MUST BE provided in order for us to facilitate any exchange, return, or refund.

6. Refund Processing Timeframe:
For approved refunds, please allow 10 to 14 working days for the amount to be reflected in your original mode of payment. This timeline accounts for necessary internal reviews, finance department processing, and coordination with third-party payment gateways and banks. Scoop Wholefoods Singapore is not liable for any delays caused by external financial institutions.

We appreciate your understanding and cooperation. If you have any concerns or questions regarding a product, please contact our customer service team at info@scoopwholefoods.com.sg , and we will be happy to assist you.